We accept refund and exchange requests within 14 days of delivery. To be eligible for a return or exchange, items must meet the following conditions:

• Items must be unused, unworn, and in their original condition
• All original tags, labels, and packaging must be intact
• Items must not show any signs of wear, damage, or alteration
• Proof of purchase (receipt or order confirmation) must be provided

The following items are not eligible for refund or exchange:

• Items that have been used, worn, or washed
• Items damaged by the customer
• Items without original tags or packaging
• Customized or personalized products
• Sale or clearance items (unless defective)
• Gift cards and vouchers

To initiate a refund or exchange, please follow these steps:

1. Contact our customer service team via phone or email (details below)
2. Provide your order number and reason for return
3. Our team will review your request and provide return instructions
4. Pack the item securely in its original packaging
5. Ship the item back to our address (see contact information below)

Please note that customers are responsible for return shipping costs unless the item received was defective or incorrect.

Once we receive your returned item, we will:

• Inspect the item within 3-5 business days
• Send you an email confirmation once the inspection is complete
• Process approved refunds within 7-10 business days
• Refunds will be credited to your original payment method

Please allow additional time for your bank or credit card company to process the refund.

If you would like to exchange an item for a different size, color, or product:

• Contact us using the information below to arrange an exchange
• Return the original item following our return process
• We will ship the replacement item once we receive and approve your return
• Exchange shipping fees may apply depending on the situation

If you receive a damaged, defective, or incorrect item:

• Contact us immediately with photos of the item and packaging
• We will arrange a free return or replacement at no cost to you
• In most cases, we will send a replacement item right away
• Full refunds are available if a replacement is not possible

Please inspect your order upon delivery and report any issues within 48 hours of receipt.

Customer responsibility: For standard returns and exchanges, customers are responsible for return shipping costs.

Our responsibility: We cover return shipping costs for damaged, defective, or incorrect items sent by our store.

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned item.